©2019 LISTEN Community Services

LISTEN Community Services | 60 Hanover St | Lebanon, NH 03766 | contact@listencs.org | (603)448-4553

COVID-19 Update as of March 31, 2020

LISTEN is taking a number of steps to help keep our community safe during the COVID-19 crisis while continuing to meet the critical needs of Upper Valley individuals and families. One of these actions was to temporarily close our four thrift stores on March 17 to encourage social distancing. This has had a significant and immediate impact on our agency, our employees, our clients, and the community. We now urgently need your help to continue providing vital services.


LISTEN is in critical need of cash donations. Between providing food and financial assistance, and having paid staff to continue our operations, our expenses are significant. Without any revenue from our thrift stores, we are completely reliant on the generosity of the community to continue to serve others.


For close to 50 years, LISTEN has been on the frontlines providing vital support for neighbors who are facing crisis. We will continue to do so, despite COVID-19, as financial, staff, and volunteer resources are available for us. Our mission has always been important; today, it may be more so than ever before.


For many people in the Upper Valley who are living paycheck to paycheck, their ability to support themselves and their families is now in serious jeopardy during this national emergency. The virus also poses a significant threat to seniors who need food and other supplies. Our vulnerable neighbors are coming to us because they simply cannot afford to stock up on essential needs such as medication, food, personal care, and cleaning supplies.


Today, LISTEN’s immediate focus is two-fold: 1) We are coordinating services for those that come to us for help, and 2) We are ensuring food is available at our pantry in Lebanon and at the community dinner hall in White River Junction. We will also continue to connect those in most need with other helpful resources in the region.



For Our Supporters

  • We are asking for your help - please give today. We’re here. But we can’t do it alone. Please help us to offer vital assistance to vulnerable families and individuals across the Upper Valley who need us now. Without any revenue from our thrift stores, we are completely reliant on the generosity of the community to continue to serve others. Every single dollar you give will be used to directly assist individuals and families across the region.



  • Our food pantry is in high demand and we are in need of cash donations so that we can purchase supplies as efficiently as possible.

  • As of March 17, LISTEN’s thrift stores in Lebanon, Canaan, and White River Junction are closed to shoppers and we will not be accepting gently-used goods. This closure will be in effect until further notice. During this time, we will assess when we are able re-open our locations and will post any changes to our website and Facebook page. Closure of our stores has a significant financial impact on our agency which we are working hard to mitigate. But it is the right thing to do for our community.

  • Given the closure of LISTEN’s thrift stores on March 17 due the COVID-19 emergency, LISTEN is not able to accept any donations of gently-used items at our Lebanon, Canaan, or White River Junction locations. Due to safety precautions, you can imagine it is very risky for our staff to process your generous drop offs.

    We greatly appreciate everyone’s desire to share those items you no longer need, and we encourage you to put them aside for us until we are able to re-open. Your donations will be vital to continuing LISTEN’s mission to provide services to address local food insecurity, ensure neighbors have electricity and heating fuel, provide youth with opportunities to go to summer camp, and much, much more.

    LISTEN is proud to serve as the largest resource in the region where everyone is welcome and can purchase quality, affordable second-hand items. Thank you for your patience and understanding.










For Our Clients

  • As of Monday, March 16, the community dinners served in White River Junction are now available on a “to go” basis from 5-5:30pm on Monday-Saturdays in White River Junction. While the dining hall is not open for diners to congregate, we welcome anyone to come by and pick up a meal that will be packaged for you to take away. The Monday dinner in Canaan is cancelled until further notice.

  • The food pantry at 60 Hanover Street in Lebanon is open and we have prepared emergency boxes of food for you to take home. This is a limit of one box per member of your household. We also have limited pet food. If you have dietary restrictions, we will do our best to meet your needs. There is no need to come inside the pantry --simply come to the side door and we will meet you. We are open 10am - 4pm on Monday-Friday until further notice.

  • We continue to sign up eligible youth for summer camp scholarships. Please call us for more information.

  • For all other needs, our staff is now only working with clients through appointments on the phone. Clients are not permitted in the building at 60 Hanover Street and the front door is locked. If you have an
    in-person meeting scheduled, a staff person will be in touch to provide further detail. Questions? Please call us at (603) 448-4553.


For Our Volunteers

  • We are encouraging our incredibly loyal senior volunteers to stay home rather than risk exposure to the virus.

  • If you would like to help, please visit our volunteer site for a listing of opportunities: http://vhub.at/uvstrong

  • For all other questions, please contact Valerie Thompson at valerie@listencs.org.


For Our Staff

  • We are asking program and administrative staff who can work remotely to do so.

  • Store staff are being provided additional projects as possible.

For Our Partner Agencies

  • Thank you for your support at this important time. Together, we can and will do our best.



A community is only as safe as its most vulnerable populations. And the character of the Upper Valley has always reflected a strong support for all of our neighbors, especially in times of distress. From all of us at LISTEN, we are grateful for you. Thank you for standing with us to ensure the health and well-being of our region.